Shipping Policy

Last updated: [CONFIRM: insert the date you publish this]

This policy explains how we process, ship, and deliver your Athence Beauty orders across India.

1. Processing Time

[CONFIRM: how long it takes you to pack and hand over an order to the courier — e.g. "Orders are processed and dispatched within 1–2 business days of confirmation." Orders placed on weekends/holidays typically start processing the next business day — adjust if different for you.]

2. Delivery Time

[CONFIRM: your typical delivery window once shipped — e.g. "Once dispatched, orders are delivered within 4–7 business days depending on your location." Metro cities are often faster than remote pincodes — mention if you want to note that.]

3. Shipping Charges

Order value	Shipping charge
Above ₹499	Free
Below ₹499	[CONFIRM: your flat shipping fee for smaller orders]

4. Order Tracking

Once your order ships, you'll receive a tracking link by email [CONFIRM: and/or SMS, if applicable]. You can also track your order anytime from our Track Order page [CONFIRM: update or remove this link if you don't have a dedicated tracking page].

5. Serviceable Areas

[CONFIRM: do you currently ship pan-India, or are certain pincodes/regions excluded? Also confirm whether you ship internationally, or only within India.]

6. Cash on Delivery (COD)

[CONFIRM: once your COD option is live, describe it here — e.g. whether COD is available on all orders or only below a certain value, any COD handling fee, and how the advance payment + balance-on-delivery process works if you're using that.]

7. Delayed or Lost Shipments

While we work with reliable courier partners, delays can occasionally happen due to weather, regional disruptions, or courier-side issues beyond our control. If your order is significantly delayed or you believe it's lost, please contact us at info@athence.com with your order number, and we'll investigate with our courier partner.

8. Incorrect Address

Please double-check your shipping address at checkout. We're not responsible for delays or non-delivery caused by an incorrect or incomplete address provided at the time of order. If you notice an error shortly after placing your order, email us immediately at info@athence.com and we'll try to update it before dispatch.

9. Damaged or Incorrect Items on Arrival

If your order arrives damaged, incorrect, or incomplete, please contact us within [CONFIRM: your window, e.g. "48 hours"] of delivery at info@athence.com with your order number and a photo, and we'll make it right.