FAQ

How do I place an order on the Athence.com website?

Placing an order on the Athence beauty website is quick and easy:

  1. Browse Products: Visit www.athence.com and explore our range of skincare, haircare, and body care products.
  2. Add to Cart: Click on your desired product, select any preferences (like quantity or variant), and click “Add to Cart.”
  3. View Cart: Once you're done shopping, click on the cart icon (top right corner) to review your selected items.
  4. Proceed to Checkout: Click “Checkout” to continue.
  5. Enter Details: Fill in your shipping address, contact information, and select your preferred payment method.
  6. Place Order: Review your order summary and click “Place Order.”
  7. Confirmation: You’ll receive an order confirmation email and SMS with all the details.

 
Can I order without creating an account?

Yes, you can place an order on the Athence beauty website without creating an account.

At checkout, simply enter your shipping and contact details as a guest user. However, we recommend creating an account to:

  • Easily track your orders and delivery status
  • Save your address and payment details for faster checkout
  • Access exclusive member-only offers and early product launches
  • View your order history in one place

Signing up is quick and enhances your shopping experience!
How do I apply a coupon code or discount at checkout?

Applying a coupon code on the Athence beauty website is simple:

  1. Add Products to Cart: Choose your favorite products and add them to your cart.
  2. Go to Checkout: Click on the cart icon and then select “Checkout.”
  3. Enter Coupon Code: On the checkout page, you'll see a field labeled “Discount Code” or “Apply Coupon.”
  4. Apply the Code: Enter your valid coupon code and click “Apply.”
  5. Check Discount: The discount will be reflected in your order total immediately.

Note:

  • Some discounts may not be applicable on combos or already discounted items.
  • Only one coupon code can be used per order.
  • Ensure the code hasn’t expired and meets the minimum purchase criteria (if any).

Need help? Reach out to our customer support team anytime.
What payment methods are accepted?

Athence beauty offers a variety of secure and convenient payment options:

  1. Credit & Debit Cards (Visa, MasterCard, Maestro, RuPay, American Express)
  2. UPI (Google Pay, PhonePe, Paytm, BHIM, etc.)
  3. Net Banking (All major Indian banks)
  4. Wallets (Paytm, Mobikwik, Freecharge, etc.)
  5. Cash on Delivery (COD) – Available on select pin codes with an additional fee, if applicable.

All payments are processed through secure and encrypted gateways to ensure a safe shopping experience.
How do I know if my order is confirmed?

Once you successfully place an order on the Athence beauty website, you’ll receive an order confirmation through:

  • Email: Sent to the email address you provided during checkout
  • SMS: Sent to your registered mobile number

This confirmation will include your order number, items purchased, billing/shipping details, and estimated delivery timeline.

If you don’t receive a confirmation within a few minutes:

  • Check your spam or promotions folder
  • Ensure the email/mobile number entered was correct
  • Still no update? Reach out to us at support@athence.com with your payment reference
Can I change my shipping address after placing an order?

You can request a change to your shipping address only if the order hasn’t been shipped yet.

To update your address:

  1. Contact us immediately at support@athence.com or via our customer care number.
  2. Mention your order number and the correct address details.
  3. Our team will confirm if the change is still possible based on the order status.

Note:

  • Once the order is dispatched, we won’t be able to modify the address.
  • For shipped orders, you can track and coordinate with the courier for possible rerouting (subject to courier policies).
Is there a minimum order value?

No, there is no minimum order value required to shop on the Athence Beauty website.

You can purchase any product regardless of price. However, to avail free shipping, a minimum cart value may be required (usually ₹499 or more). Shipping charges for lower-value orders, if any, will be clearly shown at checkout.

Keep an eye out for ongoing offers—sometimes free shipping is available on all orders during special promotions!
How can I check the status of my order?

To check your order status on the Athence beauty website:

  1. Log in to your account at www.athence.com
  2. Go to “My Orders” under your account dashboard
  3. Click on the relevant order to view its current status, tracking link, and delivery timeline

If you placed the order as a guest, you can:

  • Use the tracking link sent via email or SMS after the order is shipped
  • Or contact customer support with your order ID or registered mobile number
How do I track my shipment?

Tracking your Athence beauty order is easy:

  1. Once your order is shipped, you’ll receive a shipping confirmation email and SMS with a tracking link.
  2. Click on the link to view real-time updates about your shipment’s location and estimated delivery date.
  3. Alternatively, if you have an account:Log in at www.athence.comGo to “My Orders”Click on the specific order to access the tracking link

Note: Tracking may take a few hours to activate after shipment, especially during weekends or holidays.
I didn’t receive an order confirmation email—what should I do?

If you haven’t received your order confirmation email within a few minutes of placing your order:

Check the following first:

  • Spam or Promotions folder in your email inbox
  • Ensure you entered the correct email address during checkout
  • If you used guest checkout, double-check the mobile number for the confirmation SMS

Still no email?

  • Wait for up to 30 minutes (occasionally, emails can be delayed)
  • Contact us at support@athence.com with:Your full nameMobile number used during checkoutAny payment reference or screenshot

Our support team will verify and resend the confirmation promptly.
My tracking link is not working. What should I do?

If your tracking link isn’t working or showing updates, try the following:

Give it some time:

  • Tracking links may take up to 24 hours to activate after dispatch.
  • If your order was shipped recently, updates might not reflect immediately.

Check your browser/device:

  • Try opening the link in a different browser or on another device.
  • Clear cache or refresh the page.

Still not working?

  • Copy the tracking ID from the email/SMS and visit the courier’s official website to track manually.
  • Or, reach out to us at support@athence.com with:Your order numberA brief note about the issue

We’ll assist you with live tracking updates or escalate the issue with the courier if needed.
When will my order be shipped?

Once your order is successfully placed, it typically goes through the following stages:

  1. Order Processing: Within 24 hours of placement (excluding Sundays & holidays)
  2. Dispatch: Orders are usually shipped within 1–2 business days
  3. Shipping Notification: You’ll receive an email and SMS with tracking details once your order is shipped

Note:

  • Orders placed during high-demand periods (sales or festivals) may take slightly longer to process
  • You can always check your order status under “My Orders” or through the tracking link
What are the shipping charges?

Athence beauty offers free shipping on orders above a certain cart value:

  • Orders above ₹499: ✅ Free shipping
  • Orders below ₹499: A nominal shipping fee (usually around ₹49) is applied at checkout

Cash on Delivery (COD):

  • May include an additional COD fee depending on your location and order value
  • Will be clearly shown during checkout

Shipping charges (if any) will be transparently displayed before you make the payment—no hidden fees.