Return Eligibility

At Athence Beauty, customer satisfaction is our priority. However, due to the hygienic and personal care nature of our skincare products, we are unable to accept returns on products that have been opened, used, or tampered with.

Returns are accepted only under the following circumstances:

• You receive a damaged product.
• You receive a defective product.
• You receive an incorrect product.

Return Request Timeline

To be eligible for a return or replacement, you must notify us within 48 hours of receiving your order.

Please email our customer support team with your order number, a brief description of the issue, and clear photos or an unboxing video showing the product and packaging. Requests received after 48 hours of delivery may not be eligible for a return, replacement, or refund.